Digital Governance & Operations
- Role:
- Front-end UX UI Accessibility Team lead Project Management Content
- Company:
- KPN
- Department:
- Digital Experience Consumer market
- Year:
- 2026
- Location:
- Amsterdam
- Location type:
- Hybrid
- Tools:
- No selections made.
Project info
Objective
Leading a program to support governance and operational improvements for a large-scale digital content platform, with a focus on sustainable quality, accessibility, AI-assisted workflows and organisational alignment to support a scalable and future-ready content supply chain.
Details
I connect content, UX, development, compliance and platform teams to improve how digital content is created, reviewed and managed. This includes defining roles, governance, workflows and decision-making, while embedding accessibility and quality into day-to-day operations.
I also lead improvements to the (headless) CMS platform and content supply chain, including permissions, environments, reusable content, lifecycle management and (AI)automation. Adoption is supported through shared documentation, workshops and practical guidance, with knowledge captured in structured content and data models.
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